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Web Hosting - Email Issues When you build a web site, you often provide a means for users to communicate with you. One of the most common 'add-ons' to a web site is the addition of some kind of email access. Email is used to sign users up for newsletters, provide communication for administrative issues and a hundred other uses. But, as everyone sadly knows, email problems can occur. Virus infection is among the most common, though the situation is actually better today than in the past. Huge efforts, and some progress, has been made over the past 10 years to reduce the number and severity of virus attacks. Hackers haven't surrendered, far from it. But they're on the defensive like never before. Many of those viruses were (and are) spread through email, usually in the form of email attachments. That's the source of the now-common advice never to open an attachment from someone you don't know. Professionals will often extend that advice to suggest you never open an attachment that's unexpected, even if it's from someone you know. Well-meaning, but computer-challenged friends often accidentally forward virus infected emails. Spam has taken over the top spot for email annoyances. It's estimated by various different professional sources that 92-97% of all email sent today is spam. While the definition varies, spam is generally regarded as any unwanted commercial email sent by someone whom the recipient doesn't know or have a business relationship with. Spam clutters email inboxes, requires people to sift through to find valid messages, and often contains offensive messages in some form. But, it's a fact of life and isn't going away anytime soon. Even though laws are in place, thousands of spammers continue to risk fines or jail for the chance of making money from that small percentage who will open the unwanted email. Other forms of email problems are even more severe for many web site owners. When the mechanisms fail that they rely on to send and receive messages to and from their users, that's a problem. Dealing with those problems can range from sending an email or instant message to an administrator, to tracking down the right person to get your site removed from a blacklist. Email is the communications vehicle of choice for millions everyday. When the system burps, someone has to take time to do something about it. Often, that means relying on a person who is already overburdened with too many issues to resolve. So, besides pointing out some sad facts or complaining, what's the point? All of the above shows just one more area you should look at when selecting a web host or deciding whether to move to another. Just as with server or network administration, companies vary in their ability to deal with email-related issues. Some are responsive and super-competent. Others, are simply indifferent or worse. And many are in between. Email administration, like server maintenance or network management, is a professional specialty. Skill in one does not necessarily mean quality work in another. Finding a web hosting company and/or system that has few email problems, and solves them quickly when they occur, is an important task. Spend some time researching who provides superior support in email. You'll be happy you did.

Networking Know-How: How to Get Through to the Busiest of People When you are job hunting, sometimes the most frustrating part is just getting your foot through the door to let the right people know that you are out there and available for work. Companies can be like members-only clubs; they tend to be a little distrustful of cold callers and most executives advise their assistants to run interference for them on the phone so they do not get stuck having a protracted conversation with someone they just aren’t interested in doing business with. The thing is that to get an interview, these people can be the very same people you need to talk to. How do you get these busy people to clear some time off in their busy schedule to speak to you? First things first – you have to get the right attitude. If you want busy people to make time to talk to you, you have to present yourself in a way that makes them feel like you are worth the time investment. The trick here is that you have to do this by phone, and often, you have to first convince an operator or personal assistant that your call is one worth putting through to the boss. Your phone etiquette and vocal confidence will be the key here. Consider you basic phone manners first. Instead of launching right into what you want, respond to the greeting of the person who answers the phone with a hello of your own. Animate your voice and always remember that simply saying “please” and “thank you” can go a long way. Be the kind of caller that you would want to talk to if your job was answering the phone all day. People will respond to your positive attitude with a positive attitude of their own. Next, consider your confidence level on the phone. Do you tend to get tongue-tied and stumble over your words? That kind of delivery from you will set all the warning bells ringing on the other end of the phone, and you will find the person with whom you wish to speak always “out of the office.” Instead, work on sounding like you are confident that it is a forgone conclusion that you will get to speak that busy person you want to talk to. Be confident that what you have to say is something that is worth hearing. It may help to write out a framework of what you will say and practice a few times so you sound relaxed and composed when you make that call. Once your attitude is right to make the call, you can then employ a few tricks of the trade for getting through to those busy people. Instead of giving away too much up front, start your call by asking if the person with whom you need to speak is in. If the answer is yes, then you can remove on potential “excuse” for not putting your call through. If your call can’t be taken at that time, skip the message. Let the PA or operator know that you will call back again. That way you have a legitimate reason to keep calling. Of course, you might have to keep calling and calling, and that assistant might start knowing the sound of your voice. If you keep speaking to the same person, it’s time to open up with some person details. Let them know your name, why you’re calling, and if someone referred you, who that person is. Developing that personal relationship can help you get your call through to the boss. Last but not least, don’t give up. Busy people are, well, busy, and not necessarily avoiding your call. Persistence pays off, so keep on calling until you get through.

Web Hosting - DNS, How The Internet Keeps Track of Names The way computers communicate is, in a way, very similar to something very familiar: the postal system that delivers letters and packages. Here's how... The Internet is just what the name suggests, a large inter-connected set of networks. But those networks are pointless without the one part that forms what is called their 'end-nodes', otherwise known as computers. Those computers often need to share information because the people who use them want to share information. But, in a system where there are millions of separate computers, how can you enable them all to communicate? One very important feature of that solution is performed by something called DNS, the Domain Name System. Every part of a network that is going to send or receive information is assigned an IP address. That's a numeric identifier that uniquely specifies a particular 'node', such as a computer, a router that directs traffic or other component. They look like this: 209.131.36.158 But those numbers are more difficult for people to remember and work with. They also aren't very attractive from a marketing perspective. So, a naming system was layered on top of some of them, mostly the computers involved, though routers have names, too. But once you have a system that associates a unique IP address to a given name, you need some way of keeping track of all of them. That's carried out by several different pieces of the system: Name Registrars, DNS Servers and other components. The Name Registrars, overseen by IANA (Internet Assigned Numbers Authority) and other international bodies, provide and keep track of domain names. When you register with GoDaddy or any of a hundred other intermediate companies, ultimately that information makes its way into a number of specialized databases stored inside DNS Servers. A DNS Server is the hardware and/or software that tracks and forwards the IP Address/Domain Name pair from one place to the next. In many cases, there are a number of them between your browser and the remote computer you want to share information with. Suppose you request information from, say, Yahoo's site by clicking on a link on their site. DNS resolves (translates) the name of WHO IS making the request and OF WHOM, to addresses, then passes the request through the network to the requested IP address. The requested data is then passed back through the mesh of network components to your computer and displayed in your browser. Whether the communication is between a desktop computer and a server somewhere, or between one server and another, the process is essentially the same. DNS servers translate names into IP addresses and the requests for data are forwarded on. In some cases those DNS servers are part of a specialized network computer whose sole job is to do the translation and forwarding. In other cases the DNS software may reside on a server that also houses a database of general data, or stores email, or performs other functions. But however complicated the chain or the parts, the basic process is simple. Translate the name to an address, just as the postal system does. Whether international or local, your name is associated with an address, and the deliveries are made to the address, then forwarded to a particular name.