If you’re a Mercedes-Benz owner in need of repairs you may be wondering if the automaker provides loaner cars. The answer is yes but there are some stipulations.
First you must be a Mercedes-Benz Customer Assistance Center (CAC) member. This is the automaker’s roadside assistance and customer service program. If you’re not a member you can sign up for Mercedes-Benz roadside assistance here.
Once you’re a member you’re eligible for a loaner car if your vehicle needs to be in the shop for more than 24 hours and the repairs are covered under your warranty or extended service agreement. If you’re not sure if your repairs are covered you can contact the CAC for more information.
If you do need a loaner car you have the option of renting one from a participating Mercedes-Benz dealership or using a courtesy car from the dealership where your vehicle is being repaired. The type of loaner car you’re entitled to will depend on your vehicle’s class. For example if you own a Mercedes-Benz S-Class you’ll be eligible for a Mercedes-Benz E-Class loaner car.
If you choose to rent a car from a participating dealership you’ll be responsible for the rental fee. The good news is that you can apply any unused portion of your Mercedes-Benz Maintenance Program towards the rental cost.
If you have any questions about loaner cars or the Mercedes-Benz Maintenance Program you can contact the CAC at 1-800-FOR-MERCEDES.
What is the name of the company that manufactures Mercedes-Benz vehicles?
When was the Mercedes-Benz brand first introduced?
Mercedes-Benz was first introduced in 1926.
Which country is home to Mercedes-Benz?
Mercedes-Benz is based in Germany.
What kind of vehicles does Mercedes-Benz offer?
Mercedes-Benz offers passenger vehicles vans buses and trucks.
What was the first Mercedes-Benz car?
The first Mercedes-Benz car was the Mercedes-Benz 170.
How many different models of cars does Mercedes-Benz offer?
Mercedes-Benz offers over 30 different models of cars.
What is the price range of Mercedes-Benz cars?
Mercedes-Benz cars range in price from $31000 to over $200000.
What features do Mercedes-Benz cars offer?
Mercedes-Benz cars offer a variety of features including GPS blind spot detection and lane keeping assist.
What is the average fuel economy of Mercedes-Benz cars?
The average fuel economy of Mercedes-Benz cars is 28 miles per gallon.
How often do Mercedes-Benz cars need to be serviced?
Mercedes-Benz cars need to be serviced every 10000 miles.
What is the warranty on Mercedes-Benz cars?
The warranty on Mercedes-Benz cars is 4 years or 50000 miles.
Does Mercedes-Benz offer a loaner car program?
Yes Mercedes-Benz offers a loaner car program for customers who need to have their car serviced.
How long does the loaner car program last?
The loaner car program lasts for the duration of the service.
What is the mileage limit on the loaner car?
The mileage limit on the loaner car is 500 miles.
What is the cost of the loaner car program?
The cost of the loaner car program is $35 per day.